Our Returns Policy
We pride ourselves on our products and our customer service, so itís really important to us that you are delighted with both.
Therefore, if you are not satisfied with the goods we supply for any reason, you can return them to us in an un-used state in their original packaging within 30 days of purchase for a refund or exchange. Please note that the refund or exchange will not include postage / eBay costs.
We always aim to process returns quickly and typically within 48 hours of receipt of the returned goods, but please allow up to 7 days for a refund or exchange.
If you need to return an item, its important that you contact us first to obtain a returns number which then needs to be clearly marked on the return packaging. This allows us to process your return promptly when it arrives at our warehouse.
If your product is faulty or damaged in any way, please contact us before returning the goods so we can understand the nature of the problem. We will do our very best to resolve the problem quickly and to your satisfaction.
Please note that we are unable to accept liability for any returns which are lost in transit, therefore please make sure all returns are sent by recorded delivery and keep your receipt as proof of postage.
Changed your mind about your purchase? No problem. If you wish to cancel your order before it has been dispatched, please contact us by email as quickly as possible on email@example.com so we can cancel the courier and provide you with a refund.
Our business hours are Monday to Friday, 9.00am until 5:30pm.